Frequently Asked Questions
Everything you need to know about shopping with 1st Step Shoes & Bags
What is your standard delivery timeframe?
We typically deliver orders within 3 to 5 business days for major cities and 5 to 7 business days for other regions across the country.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to see real-time updates.
What is your return and exchange policy?
We offer a 7-day hassle-free exchange policy. If you are not satisfied with the size or quality, you can return the unused item with its original packaging and invoice for an exchange.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services nationwide to ensure a secure and convenient shopping experience for all our customers.
How do I determine the right shoe size for me?
We provide a detailed size chart on every product page. We recommend measuring your foot length in centimeters and comparing it to our guide to find your perfect fit.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, slight color variations may occur due to different screen settings and studio lighting.